Starting January 1st, 2018, ALL complaints filed with management must be in written form. This is for record keeping purposes and to insure that owners are reading the documents before complaints are made. You must include the article number or paragraph or rule and regulation number you are referring to in the complaint for the complaint to be valid. General complaints are very difficult to prove and are time consuming for association personnel. Please include photos if at all possible of the violation and very detailed description of the location, person, and circumstances.